Welcome to Hairy Pony Australia - Shipping Worldwide

Terms and Conditions

DELIVERY CONDITIONS AND REFUNDS & RETURNS POLICY

All purchases are shipped from Australia. 

Within Australia 

All retail orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For Australian orders, we use eParcel with regular and express options and offer flat rate prices right across Australia. Please allow 3-5 days regular post and 1-2 days express post. 

 

International Orders 

New Zealand orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For New Zealand orders we use eParcel with regular and express options and offer flat rate prices across New Zealand. Please allow 7 -9 business days regular post and 5 days express post.

 

Refund & Returns Policy

If for any reason you are dissatisfied with your HairyPony purchase, please let us know via email to hairypony@outlook.com and we will be happy to discuss your concerns. We will be happy to provide a replacement, exchange or full refund. You may need your proof of purchase so please keep it handy if need be

We are confident you will love our products however if they don’t work for you we are happy to give you your money back!