Terms & Conditions

Including Shipping Details

Free Hairy Pony Socks with all orders over $150AUD automatically added to your parcel. Free socks are one pair per order and one size only. Promotion ends 29/02/2024.

DELIVERY CONDITIONS

All purchases are shipped from Melbourne, Australia.

  • Within Australia

    All retail orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For Australian orders, we use eParcel with regular and express options and shipping is quoted on weight and address. Please allow 3-5 days regular post and 1-2 days express post. 

  • International Orders

    International orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For International orders we use eParcel with regular and express options and offer flat rate prices across the world. Please allow 10 - 14 business days regular post and 5 - 10 days express post.

  • International Import Duties

    Hairy Pony ships from Melbourne, Australia. All international packages may be subject to import duties and taxes and is not included in the price at the checkout. These fees are charged by your country of import so we have no control over any customs/duties fees associated with your order. Hairy Pony is not responsible for these charges. Please check your local customs website for more info.

  • Free Shipping Conditions*

    Free Australian Post standard shipping available on all orders over $350AUD exluding the Large Storage Bundle & XL Storage Bundle. Due to their size these bundles can only be shipped via Star Track Courier and the free shipping will not apply.

  • COVID-19 Order Processing Time

    Due to Covid-19 warehouse safety precautions, please allow allow up to 5 extra business days for shipping. This is something we cannot control and we ask that customers are patient with receiving their order. We are processing all orders within the usual time frame and you will receive a tracking link for your package as soon as your order as been dispatched.  

Refund & Returns Policy

  • If for any reason you are dissatisfied with your Hairy Pony purchase, please let us know via email to hello@hairypony.com.au and we will be happy to discuss your concerns. We will be happy to provide a replacement, exchange or full refund. You may need your proof of purchase so please keep it handy if need be. We are confident you will love our products however if they don’t work for you we are happy to give you your money back!