All retail orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For Australian orders, we use eParcel with regular and express options and shipping is quoted on weight and address. Please allow 3-5 days regular post and 1-2 days express post. 

International orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For International orders we use eParcel with regular and express options and offer flat rate prices across the world. Please allow 10 - 14 business days regular post and 5 - 10 days express post.

Hairy Pony ships from Melbourne, Australia. All international packages may be subject to import duties and taxes and is not included in the price at the checkout. These fees are charged by your country of import so we have no control over any customs/duties fees associated with your order. Hairy Pony is not responsible for these charges. Please check your local customs website for more info.

Free Australian Post standard shipping available on all orders over $350AUD exluding the Large Storage Bundle & XL Storage Bundle. Due to their size these bundles can only be shipped via Star Track Courier and the free shipping will not apply.

Due to Covid-19 warehouse safety precautions, please allow allow up to 5 extra business days for shipping. This is something we cannot control and we ask that customers are patient with receiving their order. We are processing all orders within the usual time frame and you will receive a tracking link for your package as soon as your order as been dispatched.