All retail orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For Australian orders, we use eParcel with regular and express options and shipping is quoted on weight and address. Please allow 3-5 days regular post and 1-2 days express post. These timeframes are estimated only. We are not liable for delays caused by postal services.

International orders are sent out via Australia Post. All orders will be dispatched within 2 business days unless notified. For International orders we use eParcel with regular and express options and offer flat rate prices across the world. Please allow 10 - 14 business days regular post and 5 - 10 days express post. These timeframes are estimated only. We are not liable for delays caused by postal services.

Hairy Pony ships from Melbourne, Australia. All international packages may be subject to import duties and taxes and is not included in the price at the checkout. These fees are charged by your country of import so we have no control over any customs/duties fees associated with your order. Hairy Pony is not responsible for these charges. Please check your local customs website for more info.

Free Australia Post standard shipping available on all orders over $250 AUD. Order value is taken at checkout after any discount is applied.

First time customer order code is only valid on a customers first order with HAIRY PONY. Customers must join as a Hairy Pony VIP to be eligible.

We aim to comply with all requirements of the Australian Consumer Law regarding pricing.

Despite our best efforts, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible. You will then have the option of reconfirming your order at the correct price or cancelling it for a full refund.

If for any reason you are dissatisfied with your Hairy Pony purchase, please let us know via email to hello@hairypony.com.au and we will be happy to discuss your concerns. We will be happy to provide a replacement, exchange or full refund. You may need your proof of purchase so please keep it handy if need be. We are confident you will love our products however if they don’t work for you we are happy to give you your money back!