Frequently Asked Questions

All purchases are shipped from Melbourne, Australia.

All orders will be dispatched from our warehouse in Melbourne within 2 business days unless notified.

We offer regular & express shipping options. Once your order has been dispatched, please allow 3-5 days for regular post; and 1-2 days express post.

We offer regular & express shipping options with flat rate prices around the world. Once your order has been dispatched, please allow 10-14 business days for regular post; and 5-10 days for express post.

Shipping within Australia is calculated on weight of products ordered & delivery address. International orders incur a flat rate shipping fee. You can see the exact shipping costs & options for your order during the checkout process.

All international packages may be subject to import duties and taxes and is not included in the price at the checkout. These fees are charged by your country of import so we have no control over any customs/duties fees associated with your order. Hairy Pony is not responsible for these charges.

We have a range of promotional videos & photographs available to use on your website & social media platforms. Be sure to download your Hairy Pony Authorised Stockist Badge for display on your website & socials, to let your customers know you are a part of our trusted global stockist network. Head to the Stockist Resources page to download all promotional materials.